Billing and Pricing
Do you offer refunds for your proxies?
Last Updated: 06/05/2025To prevent abuse, once a QuarkIP proxy is sold, you agree to be responsible for the incurred charges. Therefore, we do not support refunds for paid amounts. If you find the proxy unsuitable for your use case after purchase, please reach out via live chat or email support@QuarkIP.com, and we will do our best to...
Why does my purchased proxy show as “In progress”?
Last Updated: 06/05/2025Static proxies are usually allocated within 3 minutes.If the allocation takes too long, please contact us via live chat or email support@QuarkIP.com.
Where can I get an invoice for my order?
Last Updated: 06/05/2025If you need an invoice, please contact us via the live chat at the bottom right corner.
Does QuarkIP offer discounts?
Last Updated: 06/05/2025All our packages have volume discounts, with the discount rate depending on your purchase quantity. If you have a large project, feel free to contact us anytime via the live chat at the bottom right corner.
Can I cancel my order at any time?
Last Updated: 06/05/2025You cannot cancel an order that has already been completed.
What payment methods does QuarkIP support?
Last Updated: 06/05/2025Currently, we accept Alipay, PayPal, Credit Card, and cryptocurrencies such as USDT, USDC, Bitcoin, and ETH. Due to different risk control policies in various countries, please register and check the recharge/purchase page for available payment methods.