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Quick Start Guides

4
  • What is QuarkIP?
  • How to Sign Up for QuarkIP?
  • How to Top-Up?
  • How to Purchase a Proxy?

FAQ

8
  • What happens if I don’t use all my traffic?
  • Can I extend the plan of my proxy service?
  • How Can I Contact You?
  • Are the proxies I buy from QuarkIP exclusive?
  • How Fast Are QuarkIP Proxies?
  • What’s the Difference Between Datacenter Proxies and Datacenter IPv6 Proxies?
  • What’s the Difference Between ISP and Residential Proxies?
  • What Kind of Free Trial Plans Do You Offer?

Billing and Pricing

6
  • Do you offer refunds for your proxies?
  • Why does my purchased proxy show as “In progress”?
  • Where can I get an invoice for my order?
  • Does QuarkIP offer discounts?
  • Can I cancel my order at any time?
  • What payment methods does QuarkIP support?

Residential Proxies

6
  • Where can I view my traffic usage?
  • How to Whitelist an IP Address
  • Can I change my password?
  • Will the traffic I purchase expire?
  • How to Use Residential Proxies
  • How to Purchase Residential Proxies

Datacenter Proxies

7
  • How do I purchase datacenter proxies?
  • How to use datacenter proxies?
  • Can I use the same proxy on multiple devices at the same time?
  • How can I export all Datacenter proxies?
  • How to change my proxy protocol?
  • Do datacenter proxies support refunds?
  • How can I extend my datacenter proxy plan?

ISP Proxies

7
  • How do I purchase ISP proxies?
  • How to use ISP proxies?
  • How to change my proxy protocol?
  • How can I export all ISP proxies?
  • Can I get a refund for ISP proxies?
  • Can I use a ISP proxy on multiple devices at the same time?
  • How can I extend the duration of my static residential proxy plan?

Datacenter IPv6 Proxies

7
  • How do I purchase datacenter IPv6 proxies?
  • How to use datacenter IPv6 proxies?
  • Can I use the same proxy on multiple devices at the same time?
  • How to export all Datacenter IPv6 proxy data
  • How do I change the proxy protocol?
  • Is the Datacenter IPv6 proxy eligible for a refund?
  • How to Extend Your Datacenter IPv6 Proxy Plan

Integration Guides

6
  • How to Set Up a Proxy on V2Ray
  • How to Use QuarkIP Proxy with Dolphin
  • How to Use QuarkIP Proxy with Adspower
  • How to Use QuarkIP Proxy with Shadowrocket
  • How to Use QuarkIP Proxy with Chrome
  • How to Use QuarkIP Proxy with Firefox
View Categories
  • HelpCenter
  • Billing and Pricing
  • Why does my purchased proxy show as “In progress”?

Why does my purchased proxy show as “In progress”?

Static proxies are usually allocated within 3 minutes.
If the allocation takes too long, please contact us via live chat or email support@QuarkIP.com.

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Do you offer refunds for your proxies?Where can I get an invoice for my order?